Frequently Asked Questions

Do you only work with the elderly?

No.  We work with a range of clients, including the elderly, individuals with mental illness, and other disabilities. With all of our clients, we strive to preserve dignity and self-determination through engaging the client and families throughout the process.  

How do you assist someone with struggling with a mental illness?

Our expertise in the area of mental health allows us to advocate for and guide people during times of crisis and beyond.  For instance, a family experiencing the psychiatric hospitalization of a loved one for the first time may feel overwhelmed.  Connections Care Management can help the family understand the treatment goals of a hospitalization, what to expect during the hospital stay, and most importantly, serve as advocates to make sure a loved one is receiving the best care possible.  We work collaboratively with hospital staff to ensure a solid discharge plan is developed. Once a person is back home, or the most appropriate setting, we can remain involved to ensure successful linkage to community services and supports.

What can I expect when I engage your services?

The first phase of services involves an assessment.  We typically start by having a family meeting or conference call to gather some of the medical history, social history, and primary concerns of the family.  Once we have gathered this basic information, we schedule a time to meet with the client--either with or without family. Our initial meeting will feel much like a friendly visit, since we are skilled at engaging clients while gathering information.  Afterwards, we help the family and client understand the options available to them. We formulate a care plan and provide specific recommendations, based on our direct experiences with an array of services available, that we believe will best meet your loved one’s needs.  

What information do you gather for the assessment?

During the assessment, we gather basic background information and a health history.  We look at an individual’s ability to care for themselves in their current living conditions.  We explore the issues that can influence safety and quality of life. We will inquire about a person’s financial situation, family support system, informal support networks, as well as any formal or structured support they currently receive.  We evaluate their physical surroundings to ascertain whether modifications to the home environment could benefit the individual.

Does insurance pay for your services?

Private pay insurances and Medicare do not cover the cost of private care management.  However, many long term care insurance policies do offer coverage for our services.

How long does an assessment take?

An assessment is typically 3-5 hours, but can vary depending on the situation.  

What happens after the assessment?

For some, the family only requires our assessment and service recommendations and they are able to put the plan in place. For others living at a distance or who have limited time due to long work hours and other commitments, we provide ongoing support.  We can ensure that services are in place and meeting the needs of the client. We are the ongoing advocates for the client, often accompanying them to doctors appointments, staying by their side in the emergency room and ensuring good care, or fighting insurance denials,bureaucratic institutions, or obstacles to services. We communicate frequently and effectively with family members so they know exactly what is going with their loved one which contributes to greater peace of mind for all.